EliteCrows Infotech
Legal Document

Terms & Conditions

Please read these terms and conditions carefully before using our platform and services.

Last updated: January 2025
Legally Binding

Electronic Record

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Publication Guidelines

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://www.elitecrows.in/ ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

Platform Ownership

The Platform is owned by PUGALENTHI G, a company incorporated under the Companies Act, 1956 with its registered office at ERODE, TAMILNADU, India (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

Terms of Use

The following terms govern your use of our platform and services

User Agreement

Your use of the Platform and services are governed by these Terms of Use. By using the Platform, you are contracting with the Platform Owner and these terms constitute your binding obligations.

Account Information

To access and use the Services, you agree to provide true, accurate and complete information during and after registration, and you shall be responsible for all acts done through your registered account.

No Warranty

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website.

User Risk

Your use of our Services and the Platform is solely at your own risk and discretion. You are required to independently assess that the Services meet your requirements.

Intellectual Property

The contents of the Platform are proprietary to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents.

Payment Terms

You agree to pay us the charges associated with availing the Services as per the agreed terms and conditions.

Legal Terms

Important legal provisions and your obligations as a user

1

Lawful Use

You agree not to use the Platform for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

2

Third Party Links

You acknowledge that the website may contain links to other third party websites. On accessing these links, you will be governed by their respective terms of use and privacy policies.

3

Legal Contract

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract.

4

Indemnification

You shall indemnify and hold harmless Platform Owner from any claim, demand, or actions including reasonable attorney's fees, made by any third party due to your breach of these Terms.

5

Force Majeure

The parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

6

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Tamil Nadu.

Privacy Policy

How we collect, use, and protect your personal information

Introduction

This Privacy Policy describes how PUGALENTHI G and its affiliates (collectively PUGALENTHI G, we, our, us) collect, use, share, protect or otherwise process your information/personal data through our website https://www.elitecrows.in/ (hereinafter referred to as Platform).

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy.

Data Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

  • Personal information provided during sign-up such as name, date of birth, address, telephone/mobile number, email ID
  • Payment instrument information such as bank account or credit/debit card details
  • Biometric information such as facial features (when opted for certain features)
  • Transaction information and behavior patterns on our Platform
Important Security Notice

We will never ask for your debit/credit card PIN, net-banking or mobile banking password via email or phone. If you receive such requests, report them immediately to law enforcement.

How We Use Your Data

We use personal data to:

  • Provide the services you request
  • Enhance customer experience
  • Resolve disputes and troubleshoot problems
  • Inform you about offers and updates
  • Detect and protect against fraud
  • Enforce our terms and conditions
  • Conduct marketing research and analysis
  • Customize your platform experience

Data Sharing

We may share your personal data with:

  • Our group entities, corporate entities, and affiliates
  • Third parties such as sellers, business partners, logistics partners
  • Payment service providers and reward program partners
  • Government agencies or law enforcement when required by law
  • Third party rights owners to protect intellectual property

These disclosures may be required to provide services, comply with legal obligations, enforce agreements, or prevent fraudulent activities.

Security Measures

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss or misuse.

However, data transmission over the internet cannot always be guaranteed as completely secure. Users are responsible for protecting their login credentials.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

You can delete your account by visiting your profile settings, though this will result in losing all account information.

Data Retention

We retain your personal data for a period no longer than required for the purpose it was collected or as required under applicable law.

We may retain data in anonymized form for analytical and research purposes, or if necessary to prevent fraud or for other legitimate purposes.

Consent

By visiting our Platform, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.

You can withdraw consent by writing to our Grievance Officer, though this may restrict our service provision.

Policy Updates

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and will notify you about significant changes as required under applicable laws.

Refund Policy

We are not providing any kind of refund. All purchases made through our platform are final and non-refundable, regardless of the circumstances. By completing a transaction, you acknowledge and accept this policy. We strongly encourage users to carefully review product or service details, eligibility, and compatibility before making any payment. If you have questions or concerns prior to a purchase, please contact our support team for clarification. Exceptions to this policy may only be made if required under applicable consumer protection laws. In such cases, the decision to issue a refund will be at the sole discretion of EliteCrows Infotech and must meet all legal conditions.

Questions About These Terms?

All concerns or communications relating to these Terms must be communicated to us using the contact information below.

Emailelitecrowsindia@gmail.com
Phone+91 63831 06107
AddressErode, Tamil Nadu, India

Questions About These Terms?

All concerns or communications relating to these Terms must be communicated to us using the contact information below.

Emailelitecrowsindia@gmail.com
Phone+91 63831 06107
AddressErode, Tamil Nadu, India